The second-hand marketplace Shoppers Share Displeasure Regarding Size Updates
Shoppers are voicing their frustration due to a modification that led to listings displaying inaccurate size information.
The popular resale platform has altered its measurement guidelines for women's and children's clothes but did not contact all shoppers about the modification.
Online Platforms Backlash
Many shoppers and sellers are expressing on platforms claiming that product pages now present a different size category than originally posted because of the remapping.
Vinted explained the new system was more in line with other platforms.
The platform has recommended to check their listings and manually change the size if necessary, resulting in member annoyance.
Measurement Approach Updates
Before the change, the sizes had both a single numeric size and a letter, like S/8 or M/10.
The new system has a letter and a range such as S/UK 8-10.
For certain items, the measurements have been reclassified - such as a large size used to be a 12 but is now a UK 16-18.
User Accounts
One content creator, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Stephanie Gallen, based in Glasgow, explained products she uploaded with size 14 tags were showing in the marketplace as measurements 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she stated.
Manual Updates
A different user, located in England, explained she became annoyed due to the update requiring manual adjustment the sizes on "every single listing".
"For me this is particularly frustrating, since I have chronic health issues and selling on Vinted has been paramount following partial earnings loss," she explained.
Platform Context
The service features exceeding 100 million shoppers, with 18 million British users.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This represents another occasion when a surprising modification to the app has proved unpopular: earlier, the service retracted a modification regarding delivery choices due to shopper criticism.
